Privacy Policy

The Lexden Catering LTD T/A The Lexden Crown, whose principal place of business is at 235 Lexden Road, Colchester, Essex. CO3 4DA

For Online and Mobile Ordering please see section B below.

At The Lexden Crown, we are committed to maintaining the trust and confidence of our visitors to our web site. In particular, we want you to know that The Lexden Crown is not in the business of selling, renting or trading email lists with other companies and businesses for marketing purposes. We just don’t do that sort of thing.

When someone visits www.thelexdencrown.com we use a third-party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make and do not allow Google to make, any attempt to find out the identities of those visiting our website.

You are entitled to view, amend, or delete the personal information that we hold. Email your request at info@thelexdencrown.co.uk

A cookie is a small text file containing information that a web site transfers to your computer’s hard disk for record-keeping purposes and allows us to analyse our site traffic patterns. It does not contain chocolate chips, you cannot eat it and there is no special hidden jar. A cookie cannot give us access to your computer or to information beyond what you provide us. Most web browsers automatically accept cookies; consult your browser’s manual or online help if you want information on restricting or disabling the browser’s handling of cookies. If you disable cookies, you can still view the publicly available information on our web site. If you are using a shared computer and you have cookies turned on, be sure to log off when you finish.

Our web site contains links to information on other web sites. On web sites we do not control, we cannot be responsible for the protection and privacy of any information that you provide while visiting those sites. Those sites are not governed by this Privacy Policy, and if you have questions about how a site uses your information, you’ll need to check that site’s privacy statement.

You can unsubscribe to general mailings at any time of the day or night by clicking the unsubscribe link at the bottom of any of our weekly emails or by emailing info@thelexdencrown.co.uk. Your Consent By using our web site, you consent to the collection and use of the information you provide to us as outlined in this Privacy Policy. We may change this Privacy Policy from time to time and without notice, so make sure you check back occasionally. If we change our Privacy Policy, we will publish those changes on this page. If you have any questions or concerns about our collection, use or disclosure of your personal information, please drop us a line at info@thelexdencrown.co.uk.

We have the right to make changes to this Privacy Policy and you will be able to see these changes when you visit this page. If there have been any changes that have been made you will be able to see the change in date from when it was written.

SECTION B

Privacy Policy for The Lexden Catering Ltd T/A The Lexden Crown Online & Mobile Ordering

Last Updated: 9 December 2023

Welcome to The Lexden Catering Ltd T/A The Lexden Crown's Online & Mobile Ordering Privacy Policy. Your privacy is of the utmost importance to us, and this policy outlines the types of personal information we collect, how it is used, and the steps we take to ensure your personal information is handled appropriately.

B1. Information We Collect

Personal Information: When you use our mobile ordering service through Tabology, we collect personal information such as your name, address, and phone number. This information is used to facilitate your order and enhance your service experience.

Payment Information: For payment processing, we partner with Dojo. While we do not store your credit card details, all payment information is processed and secured by Dojo in accordance with their privacy policy.

B2. Use of Your Information

Your information is used for the following purposes:

- To process and manage your orders.

- For internal reporting and management purposes.

- To improve our services and offerings.

B3. Sharing of Your Information

We do not sell, trade, or rent your personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates, and advertisers for the purposes outlined above.

B4. Security

We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

B5. Changes to This Privacy Policy

The Lexden Catering Ltd T/A The Lexden Crown has the discretion to update this privacy policy at any time. When we do, we will post a notification on the main page of our website. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect.

B6. Your Acceptance of These Terms

By using our site and mobile ordering service, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our services.

B7. Refund Policy
In the event you need to be refunded for your purchase, please call us on the number below within 30 minutes of receiving your order. If applicable, we will refund any amount deemed reasonable to the original card used for the initial purchase. We may require photographs or further investigation before a refund is given and we will keep you abreast of all decisions in writing. Refunds can take up to 5 working days although in most instances are faster.

B8. Contacting Us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at 01206 548490.